Shipping is free.
VoltéLift Shipping Policy
Last updated September 18, 2026
Free Shipping
VoltéLift offers free standard shipping on all orders shipped within the contiguous United States. Standard shipping to Alaska and Hawaii is available at an additional charge calculated at checkout.
Shipping Methods
We currently offer two shipping options for orders within the contiguous United States:
Standard Shipping — Free
Orders are processed and shipped within 1 business day of order placement. Transit times vary by destination but typically range from 3 to 7 business days from the date of shipment. Total delivery time from order placement is typically 4 to 8 business days.
2-Day Shipping — fee may apply
Orders are processed and shipped within 1 business day of order placement. Your order will arrive within 2 business days of the shipment date. 2-Day Shipping is available for an additional fee calculated at checkout.
Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or federal holidays will be processed on the following business day.
Order Processing
All orders are processed within 1 to 2 business days of placement. You will receive a shipping confirmation email with tracking information once your order has been shipped. If you have not received a shipping confirmation within 2 business days of placing your order please contact us at support@voltelift.com.
Tracking Your Order
Once your order has shipped you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to monitor the status of your delivery on our shipping carrier's website. If you have any questions about your shipment please contact us at shipping@voltelift.com.
Shipping Restrictions
PO Boxes — We are unable to ship to PO Boxes. Please provide a valid physical shipping address when placing your order. If your order is placed with a PO Box address we will contact you to obtain a valid physical address before processing your shipment.
Alaska and Hawaii - We ship to Alaska and Hawaii via standard shipping only. Additional shipping charges apply and will be calculated at checkout. 2-Day Shipping is not available for orders shipping to Alaska or Hawaii.
US Territories and International - At this time VoltéLift does not ship to US Territories or internationally.
Signature Upon Delivery
A signature is not required for standard shipments. We recommend providing a secure delivery address to minimize the risk of package theft. If you would like to arrange for package pickup at a carrier facility or access point please contact our carrier directly using your tracking number after shipment.
Lost or Damaged Packages
Lost in transit — In the rare event that your package is confirmed lost by our shipping carrier we will send a replacement shipment at no charge to you. Please contact us at support@voltelift.com with your order number and we will initiate a carrier claim and arrange for a replacement.
Damaged in transit — If your package arrives visibly damaged please photograph the damaged packaging and device before opening and contact us at support@voltelift.com within 7 days of delivery with your order number and photos. We will arrange for a replacement at no charge to you.
Stolen after delivery — If your tracking information shows your package as delivered but you have not received it please first check with neighbors and any secure package locations at your address. If you are still unable to locate your package please contact us within 7 days of the confirmed delivery date at support@voltelift.com. We will work with you and our carrier to resolve the situation. However, VolteLift is not responsible for stolen packages after delivery has been confirmed. To avoid package theft we encourage customers to ship to a secure address or arrange for carrier pickup.
Incorrect Shipping Address
Please ensure your shipping address is correct before submitting your order. VoltéLift is not responsible for orders shipped to an incorrect address provided by the customer. If you need to change your shipping address please contact us immediately at support@voltelift.com. We will do our best to update your address before shipment but cannot guarantee changes can be made once an order has been processed.
Sales Tax
VoltéLift is required by law to collect sales tax on orders shipped to states where we have a tax collection obligation. Applicable sales tax will be calculated and displayed at checkout based on your shipping address. If you have questions about sales tax on your order please contact us at support@voltelift.com.
Contact Us
VoltéLift Return and Refund Policy
Last updated September 18, 2026
30-Day Money Back Guarantee
We stand behind the VoltéLift device and want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return your device within 30 days of the date of purchase for a full refund of the purchase price, less original shipping costs and return shipping costs.
Return Eligibility
To be eligible for a return and refund under our 30-Day Money Back Guarantee, your device must meet all of the following conditions:
- Returned within 30 days of the date of purchase
- In excellent condition with no visible scratches, marks, or damage to the device face plate, body, or any attachments
- No damage to the charging port, charging cable, or any included accessories
- In its original packaging with all original accessories, components, silicone attachments, manuals, and documentation included
- Free from any modifications, unauthorized repairs, or signs of misuse or abuse
- All silicone attachments present and undamaged
Returns that do not meet these conditions will not be accepted and will be returned to you at your expense.
How to Initiate a Return
To initiate a return you must first obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted and will be returned to you at your expense.
To request an RMA number please contact us at support@voltelift.com with the following information:
- Your order number
- Date of purchase
- A brief description of the reason for your return
- Clear photos of the device, all accessories, and packaging confirming condition
Please allow up to 3 business days for RMA approval. Once your return request is approved you will receive your RMA number and return shipping instructions by email.
Return Shipping
For returns within the 30-Day Money Back Guarantee window, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method and purchasing shipping insurance as we cannot be responsible for items lost or damaged in transit. We also recommend you note signature required to confirm receipt. Original shipping costs are non-refundable.
For returns resulting from a confirmed manufacturing defect or approved warranty claim, return shipping costs will be covered by VoltéLift.
Refunds
Once we receive your returned device and confirm it meets our return eligibility conditions, we will process your refund within 7 business days of receipt. Refunds will be issued to your original payment method. Please note that your financial institution may require additional time to process and post the refund to your account.
Your refund will equal the original purchase price less original shipping costs and return shipping costs. There is no restocking fee.
After 30 Days - Warranty Claims
After the 30-day return window has closed we are unable to accept returns or issue refunds. However your VoltéLift device is covered by our 2-Year Limited Warranty from the date of purchase. If you experience any issues with your device after the 30-day return period please contact us at support@voltelift.com to initiate a warranty claim.
Warranty claims are subject to review and determination. Depending on the nature of the issue, warranty service may include repair or replacement of the device at our discretion. Please see our full Warranty Policy for complete details.
Non-Returnable Items
The following are not eligible for return or refund:
- Devices returned after 30 days of the date of purchase
- Devices not in original condition or missing original packaging, accessories, or documentation
- Devices with visible scratches, damage, marks, or signs of misuse or abuse
- Devices with damage to the charging port, cable, or silicone attachments
- Devices that have been modified or subject to unauthorized repairs
- Devices returned without an approved RMA number
Damaged or Incorrect Items
If you receive a device that is damaged in transit or if we shipped you an incorrect item please contact us within 7 days of receipt at support@voltelift.com with your order number and photos of the damaged or incorrect item. We will arrange for a replacement or full refund including all shipping costs at no charge to you.
International Orders
At this time VoltéLift ships within the United States only. We do not accept international orders or returns.
Contact Us
For questions about our Return and Refund Policy please contact us at:
VoltéLift Customer Service
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